30 – Day Return and Exchange Policy

Love It or Return It. Return to Zayn Jewels within 30 days from the Date of Shipping and we will provide you with a full refund or an exchange.Our 30 Day Return or Exchange Policy gives you the freedom to make an informed decision. You will only pay for shipping and insurance. 

 

Eligibility for Return or Exchange

  • The item(s) must be returned within 30 days from the date of Shipping.  A refund cannot be processed after passing the 30 Days period. 
  • The item(s) must be in the same condition as their original condition at the time of purchase. 
  • The item(s) must include all documentation.
  • The return shipment must be fully insured.
  • The items(s) must have original tags attached to them.
  • If an item(s) is returned after 30-dayperiod, a credit can be taken within 90 days from the date of shipping in the form of a Zayn Jewels gift card which can be used for future purchases.

If the package has arrived damaged, please refuse to accept the shipment & inform us on 1800-859-9770.

If the item(s) are damaged or missing please inform within 3 days of the receipt of your order.Zayn Jewels will not be responsible for returned lost or damaged shipments. 

 

Return or Exchange Exceptions

  • In case of return and/or Exchange of item(s) which is especially made for you (custom jewelry) there will be 20% deduction from the original price paid.
  • Special order of Out of Stock item, if returned and/or Exchanged will incur 15% deduction from the original price paid.

 

Return or Exchange Procedure

  • To return, exchange or repair of an item please call Zayn Jewelsfrom 9:00 am to 5:00 pm pacific time and request a Return Authorization Code.
  • Please write the code on the return sticker found on the packaging slip and attach the sticker on the box to be used for return.
  • Zayn Jewels will not be responsible for lost or stolen items. It is recommended to insure the package while returning for preventing loss. 
  • You will receive a confirmation email once the package has arrived.
  • Once the package is received it takes about 1-2 weeks to process the return. Our quality control department will review the returned item(s)
  • After the return processing is been done please allow your bank 10-15 business days to post credit against your account.
  • We will credit your original method of payment excluding shipping and insurance charges.
  • If a purchase is made using a Zayn Jewels gift card, the refund will be made by mailing a new gift card or by refilling the same gift card used for purchase with the original amount paid excluding shipping and insuring charges.
  • Zayn Jewels is not responsible for items that it does not receive or are not returned in accordance with these terms.

 

Non Eligible items

  • Engraved jewelry items cannot be returned.
  • The Engraving fee is nonrefundable.
  • Items shipped more than 30 days from the Date of Shipping cannot be returned.
  • Resized rings cannot be returned for a refund, although a credit can be taken against it within 90 days from the date of shipping. Money will be refunded in a Zayn Jewels gift card which you can use for any future purchases.
  • Any item resized, altered, damaged by other than Zayn Jewels cannot be returned and/or exchanged.
  • Returns that arrive without a Return Authorization Code will not be accepted. Returns sent Cash OnDelivery will not be accepted. Returns improperly packaged or uninsured packages will not be accepted.
  • Returns with missing paperwork or product will not be processed and will only delay the process further.
  • Clearance item(s) cannot be returned. All clearance items are final sale.