With more than 25 years of experience in this industry we stand behind our products and policies, to ensure satisfaction and to fulfill all your jewelry needs.
At Zayn we warrant each of our products are made to last a lifetime. We follow a rigid quality control process though which each item passes before it is shipped to you. It is made sure that every piece is free from manufacturing or any other kind of defects.
In an unfortunate event you find or believe there are any manufacturing defects, you may return it to us for inspection. If after thorough inspection we determine the item is damaged due to a manufacturing defect, we will gladly repair the item or replace it. If the item is no longer available Zayn Jewels will replace it with a similar, equal value item or allow a refund of the original amount paid, whichever you may choose.
If after inspection, we determine that the damage is not a manufacturing defect, we will inform you about repair services available, and the cost for it.
Who & What is covered by the warranty?
The warranty extends to the original purchaser of Zayn Jewels product. The purchaser or delivery receipt, invoice from Zayn Jewels serve as proof of purchase of the product. The receipt or invoice copy should be retained in case there is a claim under this warranty.
The warranty applies to the items listed on the original receipt and is not transferrable to other jewelry items purchased.
What does the warranty cover?
Zayn Jewels will repair or replace in accordance with the provisions of this warranty policy, any Zayn Jewels product during the duration of the warranty explained below, if it is determined that the product has a manufacturing defect.
What does the warranty not cover?
We do not provide any warranties for damages due to normal or excessive wear and tear, product loss, loss of center stone; loss of side stones, physical/accidental abuse, misuse and theft. Zayn Jewels does not cover ring sizing. It can be done, at an additional cost. Repair or any other services provided by other than Zayn Jewels will void the warranty.
Common wear and tear examples
- Color changes due to chemicals, make-up, bathing.
- Due to excessive and/ or regular use may result in prongs/ setting wear and tear over time which may result in stone fall out, regular inspections are required to maintain the jewelry.
- Chipping and/or breaking of stone cause by normal wear or other damages can lead to stone fall out.
How long does the warranty last?
If any manufacturing defects exist, Zayn Jewels will repair or replace the product free of charge within 3 months from the original date of purchase. Please retain your receipt or other forms of proof of purchase example credit card statement, or shipping invoice.
If after 3 months there is damage to the item, it can be repaired at a small charge.
Warranty Claim Process
If you find or believe there is a defect, please send the item back to us for inspection, with a copy of proof of purchase. You will have to obtain a return authorization code by calling us at 1800-859-9770. Shipments returned without return authorization code will not be accepted.
You will be responsible for shipping and insuring the package. Zayn Jewels will not be responsible for loss, damage or theft of product during transit.
After the inspection of the item, you will be informed about the possible outcomes.
Policy requirements, to take effect
- Item should be unused
- Item should be in the same condition as sold
- Tags should be attached to the item
- Return within 7 days from the date it was received
- Item should not be tampered or altered
- Item should not have been altered, repaired, or worked on by anyone one other than Zayn Jewels